Central Reservations Office Manager
£24,000 - £25,000
Our client is an 82 bedroom, 4-star Hotel and Spa. Perfectly located on the waterside near Oswestry, Shropshire it's a perfect setting for a relaxing stay, dining, spa getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic and knowledgeable team with a commitment to make difference each day.
An exciting opportunity has arisen for Office Manager to join our team. This is a fast-paced role where you will be responsible for ensuring all procedures are followed. The ideal candidate will have previous experience working within a hotel and dealing with customers.
What you'll be doing:
Manage the reception, reservations and night porter team and ensure all work procedures are completed to a high standard
Rotas to be complete for the team and to be complete to the business needs
Ensuring responses to enquiries and bookings sent to the hotel are managed such that all revenues and positive customer experiences are maximised.
Duty manager responsibilities, including emergency and evacuation procedures.
Ensuring that systems and processes for bookings and enquiries are maintained and monitored such that maximum profitability, efficiency and accuracy is maintained.
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
Ensure all guest accounts are charged accurately with supporting documentation.
Assist in maintenance and housekeeping activities as required
To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately
Produce reports as required in line with current guidelines
Maximize the service opportunities for guests to ensure return visits
To be able to confidently sell the hotel facilities to the guests during their stay.
Have knowledge of local area and attractions.
Act as a role model in terms of values, professional ethics and conduct
To assist management in developing a cohesive and trained team who are able to provide superior guest service and maximize revenue.
Communicate throughout team to ensure all members are aware of current developments within the company
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
Take a pro-active approach to ensuring the continued long-term success of LQ Hotels
Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Have the desire and ability to improve your knowledge and abilities through on-going training and development
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Have a flexible approach to the hours you are required to work.
Confident and approachable
Good team work and can work well alone
Calm under pressure during busy periods
Excellent selling and customer service skills
Can use own initiative and problem solve
Resilience and calm attitude when dealing with face to face complaints
To focus on the guest experience at all times and continually strive to delight time after time.
To see each guest as part of a long-term relationship not a onetime event.
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with.
To encourage our team to contribute to excellent working conditions for all.
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
What you'll get:
Our client will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
£24,000 - £25,000 p/a
29 days holiday (including bank holidays) increasing with continuous service (pro-rata for part time employees)
Discounted or free food
To apply for this fantastic position please click on the apply button today!
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To view other great opportunities please check out our website or call us for a confidential chat about upcoming opportunities.