Central Reservations Office Manager

Location Oswestry
Job type: Permanent
Salary: £24000 - £25000 per annum
Job ref: STH-1808LQ004_1629294427
Published: about 1 month ago
Startdate: ASAP
Client: Altruist Recruitment

Central Reservations Office Manager

£24,000 - £25,000

Oswestry, Shropshire

Our client is an 82 bedroom, 4-star Hotel and Spa. Perfectly located on the waterside near Oswestry, Shropshire it's a perfect setting for a relaxing stay, dining, spa getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic and knowledgeable team with a commitment to make difference each day.

An exciting opportunity has arisen for Office Manager to join our team. This is a fast-paced role where you will be responsible for ensuring all procedures are followed. The ideal candidate will have previous experience working within a hotel and dealing with customers.

What you'll be doing:

  • Manage the reception, reservations and night porter team and ensure all work procedures are completed to a high standard

  • Rotas to be complete for the team and to be complete to the business needs

  • Ensuring responses to enquiries and bookings sent to the hotel are managed such that all revenues and positive customer experiences are maximised.

  • Duty manager responsibilities, including emergency and evacuation procedures.

  • Ensuring that systems and processes for bookings and enquiries are maintained and monitored such that maximum profitability, efficiency and accuracy is maintained.

  • Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

  • Ensure all guest accounts are charged accurately with supporting documentation.

  • Assist in maintenance and housekeeping activities as required

  • To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately

  • Produce reports as required in line with current guidelines

  • Maximise the service opportunities for guests to ensure return visits

  • To be able to confidently sell the hotel facilities to the guests during their stay.

  • Have knowledge of local area and attractions.

  • Act as a role model in terms of values, professional ethics and conduct

  • To assist management in developing a cohesive and trained team who are able to provide superior guest service and maximize revenue.

  • Communicate throughout team to ensure all members are aware of current developments within the company

  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.

  • Take a pro-active approach to ensuring the continued long-term success of LQ Hotels

  • Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display

  • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

  • Have the desire and ability to improve your knowledge and abilities through on-going training and development

  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

  • Have a flexible approach to the hours you are required to work.

Key Skills

  • Confident and approachable

  • Good team work and can work well alone

  • Calm under pressure during busy periods

  • Excellent selling and customer service skills

  • Can use own initiative and problem solve

  • Resilience and calm attitude when dealing with face to face complaints

Our Values

  • To focus on the guest experience at all times and continually strive to delight time after time.

  • To see each guest as part of a long-term relationship not a onetime event.

  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

What you'll get:

Our client will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • £24,000 - £25,000 p/a

  • 29 days holiday (including bank holidays) increasing with continuous service (pro-rata for part time employees)

  • Free parking

  • Discounted or free food

  • Employee discount

  • Gym membership

To apply for this fantastic position please click on the apply button today!

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

To view other great opportunities please check out our website or call us for a confidential chat about upcoming opportunities.